Enabling Impeccable Customer Experiences
Mile after technological mile, our customers rely on Applicat to provide outstanding experiences to their customers
Give your customers the delivery experience they deserve
Perfect every delivery encounter with your own customers and relieve them of any anxiety regarding
the fate of their package. Applicat lets you see into each delivery mission from all directions,
provides a wide-angle view of your last mile, and opens a panoramic window for recipients on their
package’s journey, giving them a sense as if you’re working just for them.
Delivery transparency, the source of customer serenity
The moment a package is shipped is the moment the intended recipient begins to think about its successful
delivery. To make sure anticipation doesn’t turn into anxiety, Applicat notifications, including current
package location, ETA, and more, let you keep your customers up to date about every step of their package’s
voyage.
As with everything, change is the only constant in the delivery process
Life will be life, and that’s OK. Customers will often need to make last minute updates to how their delivery
will be made, or they might simply decide that they prefer to pick their package up themselves from a locker or
corner store. Whatever it may be, giving them the option to make such changes, a built-in feature of Applicat,
will gain you both short and long-term credit with you customers.
More responsive, more efficient
Giving customers the flexibility to make changes is only half the equation. Shining where many others falter,
Applicat backs this up by immediately conveying these updates to all relevant parties. This
allows you, as an organization, to take immediate action, maintain operational agility, and avoid costly last-mile
delivery errors, such as mistimed or misplaced deliveries, inefficient routing, and much more.
Straight from the client’s mouth
Of course, the only way to really know the quality of your customer experience is to hear about it directly from the source.
Rounding off the Applicat customer experience module is a robust, customizable framework for collecting, analyzing, and
assessing customer ratings. Decide what you would like your customers to rate, collect their feedback, and uncover strengths,
weaknesses, trends and driver performance.
Learn more about the Applicat edge
TruAddress™ Routing Optimization Real-world optimized routes for pinpoint doorstep accuracy and first-time delivery
Field-Intelligence Insights Accelerate your delivery operations with the right knowledge at the right time
Performance Alerts Drive performance and up capacity with automated, instant alerts from the field
