Field Service Mobile App

BrightWorker™ Mobile App

Supersized results, every day.

BrightWorker™ is a workforce-centric mobile app that proactively guides field employees through their busy days, equipping them with innovative tools that maximize the productivity of each workday.

By providing dynamic timelines, workday players, advanced collaboration tools, and real-time alerts, BrightWorker™ helps field employees plan and carry out daily tasks quickly and efficiently. With easy access to all work-related information, employees arrive promptly at their destinations, solve problems immediately and increase first-time-fix-rates, thereby enhancing customer satisfaction.

WorkdayPlayer™ proactively guides field workers through their daily workload, seamlessly, effectively, and automatically displaying each upcoming task. Engineered to identify every activity type, WorkdayPlayer presents the relevant function button with content-sensitive data, while also recording time of arrival and workorder (WO) duration.

SmartTimeline™ is a color-coded, optimal-planning tool containing a team member’s completed WOs with corresponding durations and statuses, while presenting ETAs and travel distances to upcoming WOs. Continuously readjusted to reflect delays and changes in the work schedule, SmartTimeline is designed specifically to increase your field team’s productivity.

This automatically-generated forecast provides start and end times, travel times, and distances of all planned WOs, helping workers to carry out their daily workload with the utmost efficacy. FDA continuously recalculates forecasts for the remaining WOs, considering individual performance rates and current employee locations and activities.

A brief glance at a workorder snapshot provides a summary of essential information regarding each WO, saving time for field workers, and preventing errors caused by the need to rely on memory of the many details of any given WO. Organizations can tailor the WO snapshot by incorporating relevant data and engaging icons that reflect their specific line of business and WO types.

Using Workday Planner, employees simply drag-and-drop workorders to set their preferred WO sequence within each predefined time slot. These selections are recorded automatically. The ultimate planning tool, Workday Planner transforms any worker into a power-performer by utilizing personal field-knowledge and maximizing the efficiency of each workday.

Employees are prompted to rank their parking places and to share parking tips for the benefit of the entire workforce. When approaching a destination, all relevant parking options and colleague rankings are presented to the service person, saving substantial time and reducing the anxiety of finding parking in congested areas.

Insights are helpful, up-to-date tips and tricks that employees share with their colleagues about products, customers, and accessibility. All relevant insights are automatically displayed when accessing the details of any given WO or product, eliminating unnecessary delays and raising first-time-fix-rates.

Customizable for any industry, NimbleReport is an automated form engineered especially for field employees on the go, for summarizing completed workorders. Intuitively, workers skip quickly from one field to the next, documenting all details and eliminating any chance of error.

Upon workorder completion, van inventory is synchronized instantaneously with the warehouse database, providing workers with an accurate picture of stock levels. Increasing FTFRs, this also helps companies identify shortages, indicating when it’s time to replenish stock.

BrightWorker’s intuitive mobile tools and advanced navigational capabilities provide field workers with an easy planning tool. Tapping on any workorder accesses frequently-used information such as customer addresses, driving directions, distances, ETAs and parking recommendations.

BrightWorker provides field workers with immediate access to detailed relevant information about each asset installed at a customer’s premises, in addition to related WO history, enabling workforces to operate at high levels of efficiency.

Hormiga’s perpetually-growing knowledge base, accessible by all workers, contains insights added by employees based on their professional experience. This innovative approach to storing field experience together with the company’s official operational guides, saves considerable time and increases efficiency.

BrightWorker’s main navigational screen, with its impeccable, smart design, provides easy access to all of the information workers need to carry out their tasks. Data is dynamically updated to reflect each shift’s status, while colleague insights and performance averages are continuously displayed, driving workers to unprecedented efficiency levels.

Brightworker retains in one central location a complete communication log displaying all automatic notifications regarding new work orders or cancellations that were sent to workers, as well as any correspondences that occurred between colleagues, such as for sharing a WO or a location.

BrightWorker allows employees to share workorder details with colleagues for the purpose of consultation or to request assistance to solve a problem. This helps increase efficiency by enabling workers to carry out each task as quickly as possible.

Field workers can easily scan any asset for the purpose of verifying warranty coverage, or to ensure that the asset corresponds with the one in the WO. An asset can also be scanned to check whether a WO was created for it, while products and parts can be scanned for accessing miscellaneous information.

Face-to-face encounters with customers present a golden opportunity for companies to sell a variety of add-on services and products. Using BrightWorker’s intuitive online sales toolkit, representatives can check service history and warranties, and offer a service agreement renewal or the upgrade of a device.

BrightWorker’s marketing surveys are highly useful for uncovering customer behavior patterns, purchasing preferences, competitors, number of family members and more. Requiring no customer participation, the data is collected by field representatives and used for tailoring unique offers to specific customer needs.