Professional Collaboration

Recognizing the unique value of employee collaboration in service organizations, Hormiga has taken this concept to a whole new level: Not only does Hormiga retain employee knowledge, it automatically shares this knowledge with all field personnel. This up-to-date information coupled with Hormiga’s world-class mobile tools will transform your field team into a cohesive, highly professional service unit that will take your field service business to new levels, and beyond.

Insights

An effective means of knowledge-sharing in field service organizations, Hormiga Insights are helpful, experience based tips straight from the field that employees share with their colleagues. Linked automatically to corresponding workorders (WOs), products and customers, all relevant insights appear when a worker accesses any of the aforementioned workorders, eliminating unnecessary delays and increasing first-time-fix-rates.

Hormiga gathers 4 types of Insights:

• Product – may, for instance, include tips about new products.
• Customer – could indicate a customer’s hours of operations.
• Access – a keypad entry code, for example.
• Professional experience – perhaps a workaround procedure.

Parking tips

Ending the eternal search for the ultimate parking spot, Hormiga saves parking tips shared by employees, and utilizes them to benefit other workers, thereby saving time and eliminating the anxiety of having to park in congested areas. Workers are prompted to indicate the type of parking service they used (e.g. garage, street parking, etc.) and to rank it. These rankings are aggregated, and a score is assigned to each parking location. When approaching a destination, Hormiga automatically displays all recommended parking options in the area, color-coded according to colleague rankings.

Consult a colleague

Employees can share a WO’s details with a colleague for the purpose of consulting with them regarding solving a problem or sharing a location. This helps increase efficiency by enabling workers to carry out each task as quickly as possible.

Knowledge base

Hormiga‘s knowledge base includes user manuals and operational guides written by company personnel, and are linked to each relevant product, along with the relevant insights, allowing employees to access all the professional knowledge they need from one central location. This dynamic and up-to-date knowledge base is an effective means of retaining field experience, ensuring workforce professionality and productivity.