Applicat for Field Service

With insights from your field fueling the Applicat engine, and best-in-class optimization module and mobile tools, you’ll quickly be firing on all cylinders.

Power your field with the industry’s
most powerful field-service platform

Quality. Timely. Reliable. Professional. Effective. Courteous. Above standard. These define field-service excellence, and therefore, are the guiding principles by which we designed and built Hormiga, Applicat’s proven, best-in-class field-service management platform.

Integrating leading-edge mobile and AI technologies with the latest thinking in areas including scheduling optimization, service-agent assignment, field-knowledge retention, operational transparency, and customer experience, Applicat is the solution of choice for leading service providers around the world.

Field-service operations
BrightWorker™ mobile app

BrightWorker™ Mobile App

Helping your field team to manage their time, to build routes and arrive on time, to get through their workload, solve problems and fix on first try, and to do much more, the BrightWorker app is head coach, support staff and referee all rolled up into one.

Field visibility

Field Visibility

At once a microscope and wide-angle lens, with Hormiga you’ll see your field team as if for the first time. Offering predictive analytics, behavioral pattern recognition, and fine-grained performance alerts, to name a few, you’ll be able to help your staff improve, individually and as a team.

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Optimization & performance accelerators

Optimization &
Performance Accelerators

Good field service equates to motivated employees equipped with the knowledge and means to execute at their peak. Make your service great with Hormiga’s novel, field knowledge-AI powered optimization and collaboration tools, combined with deep and comprehensive analytics and reporting.

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Field service suite

Field Service Suite

Hormiga offers a holistic, end-to-end field-service management solution, for managing (amongst others), dispatchers, workers, customers, assets, and inventory. Add Hormiga’s leading-edge optimization, collaboration and mobile technologies, and your productivity, customer satisfaction and profitability will continually reach new heights.

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Hormiga – Genius-level intelligence and ant-like efficiency

SEE IT. MEASURE IT. IMPROVE IT!

Field teams, remote no longer. Features such as Granular Activity Recognition and in-depth reporting let you see who and what is performing well, that which is not, and where to take action.

THE KNOWLEDGE KEY TO SATISFIED CUSTOMERS

Provide your field workers with up-to-date work order, product, and customer information, empowering timely arrival, accurate troubleshooting, and speedy resolution. The result - increased first-time-fix-rates (FTFRs), shorter visits, and happy, loyal customers.

LET YOUR FIELD SEED YOUR BOTTOM-LINE

Harnessing knowledge from your workforce and the power of Applicat AI, Hormiga generates optimal routes, real-time forecasts, and dynamic timelines, helping to effectively manage schedules, increase productivity and cut travel time and costs.

KNOWLEDGE IS POWER. HORMIGA IS KNOWLEDGE.

Save time and enhance customer experiences by retaining and exploiting your organization’s professional knowledge, consisting of field personnel insights and technical tips, automatically added to a perpetually-growing knowledge base.

Increase your field personnel productivity

Discover what we can do for your business